Can't sign in? Some of the common problems are listed below:

1. I haven't got a CCLG website account
2. I have activated my CCLG website account but I have not received my confirmation email
3. I have forgotten my password
4. I have forgotten my username
5. I think someone else is using my CCLG website account
6. I know my username and password, but I can't sign in
7. I'm not sure if I have a CCLG website account
8. I can't log out

If you didn't find the answer to your question email cclgweb@le.ac.uk

 

1. I haven't got a CCLG website account
   All members and treatment centre staff are allocated with a username and password but there maybe some of our users, such as nurses, pharmacists and secretaries who will need to register in order to gain access. Click here to retrieve your username and password or register for an account.
   
   
   
2. I have activated my CCLG website account but I have not received my confirmation email
   Activation emails are automated and should arrive almost immediately. However, some spam filters may block your activation email. If you have a spam folder, check in there, if you cannot find your activation email, contact cclgweb@le.ac.uk.
   
   
   
3. I have forgotten my password
   Use Forgotten Password Assistant to retrieve your password.
   
   
   
4. I have forgotten my username
   Your username is made up of your christian name and surname for example 'JohnSmith' (not your email address), this is case sensitive. You can also use the Forgotten Password Assistant, your username will be shown once you have entered your email address. At that stage, there is no need to retrieve your password if you already have it.
   
   
   
5. I think someone else is using my CCLG website account.
   Contact cclgweb@le.ac.uk.
   
   
   
6. I know my username and password, but I can't sign in.
   Your username is made up of your christian name and surname for example 'JohnSmith' (not your email address). Your username and password are case sensitive, and there must not be spaces before or after either. Use the Forgotten Password Assistant to check that your username and password are correct but if the problem persists contact cclgweb@le.ac.uk.
   
   
   
7. I'm not sure if I have a CCLG website account.
   All members and treatment centre staff have been allocated with a username and password but there maybe some of our users, such as nurses, pharmacists and secretaries who will need to register in order to gain access. Click here to retrieve your username and password or register for an account. If you think you may have already registered but have forgotten your username and / or password, use the Forgotten Password Assistant to retrieve your account details.
   
   
   
8. I can't log out
   The CCLG website uses a security system that locks down the whole members area including all documents in this section. The only way to logout is to close all windows on your internet browser. Using the logout button in this profile section DOES NOT log you out of the members website, unless you have changed your password on this visit.
   
   
   

Contact cclgweb@le.ac.uk with any other website account questions.